FAQ's
ORDERS & DELIVERY
How Long Will it Take for my Order to be processed & shipped?
At Nolava Designs our goal is to get your order out to you as quickly as possible! Here’s a breakdown of our order processing and shipping times.
- Order Processing Time:
- Standard Orders : We strive to process all standard orders within 1 - 2 business days from order being received.
- Peak Periods : During peak periods such as sales or holidays, processing may take up to 3 business days. We appreciate your patience during these times.
- Shipping Time:
- Standard Shipping : Once processed your order will typically arrive within 3 - 7 business days, depending on your location.
- Express Shipping : For those who choose our express option, expect your order to arrive within 1 - 3 business days from your order being received.
- Shipping Confirmation:
- You’ll receive a shipping confirmation email with tracking details once your order is on its way, so you can follow its journey to your doorstep.
- Delivery Delays:
- Whilst we aim for prompt delivery, please be aware that external factors such as weather conditions, carrier delays, or public holidays may occasionally affect delivery times. We recommend checking your tracking information for the latest updates.
- Additional Information:
- Free Shipping : We offer free standard shipping on all orders within Australia.
- International Orders : We ship free standard shipping on all orders within mainland USA . Stay tuned as we expand our reach to Europe in 2025 !
We are committed to providing a seamless shopping experience. If you have any further questions or need assistance with your order please don’t hesitate to contact our customer service team at hello@nolavadesigns.com
RETURNS, EXCHANGES & REFUNDS
- What is your return policy?
At NOLAVA Designs, we want you to love your purchase ! If you are not completely satisfied with your order we offer a flexible returns policy to ensure a smooth and easy process.
KEY POINTS OF OUR RETURNS POLICY:
Eligibility: Items must be returned within 30 days of receipt.
Condition: Products must be unused, not washed,and in their original condition with all tags and packaging in place.
Exclusions : Sale items are not eligible for return.
Eye Pillows ( for hygiene reasons) are not eligible for return.
If your item is faulty
- Contact us:at hello@nolavadesigns.com please include your order number with a detailed description of the fault and accompanying photo to help our customer service team understand the issue.
- Assessment: we will review your claim and get back to you within 2-3 business days. If the item is confirmed to be faulty we will arrange a return or exchange.
- Return / Exchange: depending on your preference, we will either send you a replacement or process a refund. We will provide a prepaid return label for you to send the faulty item back to us.
- Processing time: once we receive the returned item, we will process your exchange or refund within 5 - 7 business days.
PRODUCT CARE & HANDLING
Our products contain an insert with everything you need to know about looking after your new purchase. If there is anything that needs further support please contact our customer service team at hello@nolavadesigns.com
PAYMENT (
We aim to make your shopping experience as convenient as possible by accepting a variety of payment methods. You can complete your order using any of the following options:
Credit / Debit Cards: We accept all major credit and debit cards, including Visa and Mastercard.
PAYPAL : You can use your PayPal account for a secure and quick check out process.
After pay : We offer After Pay, allowing you to buy now and pay later in four equal instalments, interest free.
Shop Pay : With Shop Pay, you can save your payment information for faster checkouts and even opt for instalment payments if available.
These multiple payment options ensure that you can choose the most convenient and secure method to complete your purchase with us. If you have any questions or need assistance with your payment please feel free to contact our customer support team at hello@nolavadesigns.com
